The Fair Labor Standards Act (“FLSA”) requires employers to pay non-exempt employees time and a half for all hours worked over 40 per work week. Most call center employees qualify for overtime pay. Call center employees may be required to perform “off the clock” work, resulting in unpaid overtime for these employees. This “off the clock” work commonly includes, among other things, booting up computers and logging in and out systems and programs. There have been several lawsuits that have been brought and settled on behalf of call center employees.
Earlier this week, our firm filed a class and collective action lawsuit for unpaid overtime on behalf of a former Securitas call center employee. The complaint alleges that Securitas failed to pay its call center employees for time spent booting up computers and logging in and out of programs. If you worked for Securitas as a call center employee, please call us at (330) 470-8656.